Cat House Hotel

Unreliable service. They will betray you at the last moment, declining the service for the reason that was not even mentioned during our preliminary agreement. I can only imagine how much stress they would cause me when I was out of the country. Probably for any unpredictable reason. But even bad things happen for a cause: my kittens would be severely traumatized by this relocation into the confined uncomfortable cage. The separation from me could make them sick. After crawling on my knees and desperately asking for help, few hours before my flight overseas, my daughter finally agreed to take a minimal care for our two adorable well behaved babies. They were ecstatic to be back home, purring, running and playing, with the expression of the gratitude in their eyes. To be objective, the staff members look caring and compassionate. The place looked clean and there were a lot of cats there. Apparently someone was satisfied with that service. The idea of having a cat hotel is actually great in general. I just didn't expect that they would be so unreliable.

We dropped our 6mo old cat, Leo, at the Cathouse for a few days. It was our first time boarding him so I was a little nervous. I immediately was put at ease when meeting Malone and her co-workers; they all clearly LOVE cats and I felt so comfortable leaving him in their hands. When we arrived to pick him up he was roaming around freely and climbing the tree branches they have on the ceiling, having an amazing time. So thankful that we found this place!

I have been a cat house client for several years now. They are beyond accommodating. They know my cat. They know his ins and outs and they know where he likes to be when he checks in. Additionally, this last time that I went to go pick up my cat. My purse had been taken while I was on vacation and I wasn't able to pay when I picked him up. They were so accommodating and so understanding and allowed me to pay when my bank was open. I don't have enough good things to say about this place. My little floof does not exactly get along well with people so they carve out time in the morning for cats that aren't exactly social and they let them out and they give them their own individual time. Ace is all the way around for this place. I will be a client forever

We have used them twice now and both times was a great experience. My cats are older (mid to late teens), can be grumpy, and need medication. They seem to have handled it without any problems. Their staff were very kind.

We boarded my cat here for about a week and it was amazing! The staff was super friendly and patient and answered all my questions (and there were a lot). My little guy was playing with the other cats a LOT and the staff noticed he was extra hungry and contacted me to see if they could charge me for a few extra cans for him. It was so reassuring to know that they pay such close attention and care enough to reach out. It’s been a few days since he’s been home and he’s very clearly so much more relaxed and happy, I can tell he loved his stay here and had a ton of fun. I will absolutely be boarding him here in the future and cannot recommend this place enough!