Grandma's House Childcare Center

This daycare chastised me for being a single full time working mother without transportation. They also don’t have any way to view the children in their classrooms outside of the infants. They don’t send pictures of the kids nor do they send the children back home with reports. And my daughter’s sippy cup was dirty, literally she was made a cup of water with these stains and dirty in it. They don’t give you a meal menu unless you ask for it. I use public transportation to get to and from the daycare which takes an hour to do so, I get off work at 5pm and my bus comes every 30 minutes, when I get off the first bus already runs, I’ve never been over 10 minutes late and informed them of my situation. They act as if it’s u unacceptable even if I understand, accept and am willing to pay late fees and explain numerous times my situation. They treat it as if I need to quit my job since I can’t change my schedule due to being in training.

I will not tolerate the fabricated reply by the Director to the mother of my child. The mother of my child stays in the medical center. She would drive almost 45-50 minutes each day with traffic to drop our daughter off and had to make the same drive back. Our daughter has autism and we really wanted her to find a structure facility for her to learn and play well with other kids and this was the only facility that was in good grace with the Early Reach Program she made the drive every morning. On 9/29 we noticed our daughter was running a low grade fever through out the night. She suffered from chronic ear infections in which we have now corrected the problem and she had successful surgery. No other symptoms was presented but the low grade fever in which medication was given for PAIN ONLY due to her history. We proceeded to speak with the nurse line before making sure everything was fine before dropping her off to school. The nurse insisted that everything was fine and to inform staff in which she did. I was on the phone during drop off hearing the conversation between Teresha and everything seemed fine at drop off besides our daughter doing her daily cry because she was yet not adjusted to the school. She exited the building without concern and left. While driving she stated she would have to call me back because while up the street to go get gas from a near by Walmart the school was calling her. The call ended. She called me back and informed me that the teacher called her and stated that our child could not stay because of the conversation she had with the teacher at drop off and according to the Director she could not stay with a fever. She had to turn back around(no temperature was checked) just word by mouth. She left a review of her encounter with the Director(please see review it’s a one star left 8 months ago in which now they have responded). According to the Texas Standards a fever is considered when temperature ranges from 100.5 or greater. Please refer to Google to research “Section 746.3601 - What type of illness would prohibit a child from attending the child-care center?” Our daughter always cried at drop off and had a hard time adjusting to the school. This particular day was like no other. Our daughter has always been a child if she is sick you wouldn’t even know unless she had a fever of 100.5 and greater because she is so active and bubbly. She has a smile worth a thousand words. She informed me that she was going off policy and that she could drop her off because they went based off Section 746.3601 in their handbook and I agreed. She took her to the emergency room immediately after the phone conversation with the Director and explained the situation to urgent care staff. Our daughter was checked out and by a medical licensed professional and she didn’t see the need not to send her back to school the same day. The damage was already done and the mother of my child didn’t feel comfortable with sending her back to the school in fear of retaliation. The Director reply back to her review was unprofessional, fabricated, and displeasing. Based off multiple reply’s you can clearly tell the type of people you are dealing with. I will always stand behind the mother of my child. She does a magnificent job with our daughter and to read that was very disheartening because I know it was not true. The mother of my child only does what’s best for our daughter and would never forsake her just to get “rest”. These attachments are proof since they fabricated their reply to the extreme. I hope Teresha see this because to be employed by a staff of Grandmas House that can fabricate you in their story…I wouldn’t want to work for them at ALL. All is well with my family our daughter is happy and healthy and in a new environment that welcomes her. Please never downplay the character of my family because I will always defend them. MY number ends in 8267. Teresha number ends in 3215. The school number ends in 3105. Now respond to this 🙂. The hours are weird but the date is there 9/29. Please see attachments.

Director Ms. Sandra is the best possible. Assistant Director Ms Audra is one of the most helpful people that I've met in my life. Ms Erica is by far the best teacher there. My son has been going to this school since he was 6 months old, now he is 3 and I will most definitely be keeping him there for the head start program. My daughter also attends during the vacation/summer months. She enjoys her time there. The turn around of teacher are low, because they provide actual PTO for their teacher (this is why you will continue to pay through closed days). I do not mind this at all, because I know the teachers are not overwhelmed with those worries. Hands down, pick here.

My Children have been attending this Daycare for about 6years now. I Love it here and Most Especially My Children Love it there. It's a Facility full of diversity and inclusion. The Caregivers, teachers, directors and staff are very pleasant and welcoming. They also work with you as much as they can accommodate, but trust me, very well. I Like MS. Audra alot because she's very understanding, I love all the teachers because you can feel their genuine love for the children. My Children are always excited to go to school especially my 2year old. Everyone is Cool, calm, and professional. There's Peace and Joy in my heart knowing that I'm dropping off my kids in a loving, caring and safe environment and People. This Place is so Pleasant that even their older students who passed through the daycare, more than 18 or 20years ago, come back and volunteer or help out with the kids, that shows a Great reputation. I'll highly recommend this place that has been in business for over 30years and that's one of the reasons I fell in love with the Daycare. If they can run a childcare business for 30years with no issues,, then, YES, THAT'S A GREAT PLACE!!!. THANK YOU ALL FOR ALL YOU DO FOR THESE CHILDREN. GOD BLESS YOU!!!.

Grandma's House is a great daycare! My 3 year old really enjoys going to "school" there. He loves playing outside, learning new things and spending time with his teachers and friends. I love that he's always happy to go to school, and he's excited after school to tell me about his day. He especially loves that there's dinosaurs to play with! He was reluctant to potty train but with the awesome support of his teachers, he's FINALLY getting it! The front office staff is always so friendly and helpful. We have really enjoyed his time there. I wish we would have found Grandma's House sooner!