My First Academy

We decided to send our 2 yo to school with so much hesitation as first time parents not knowing how he is going to adapt. From the front desk, to manager every single person at this school made this adaptation so easy for us and for our kid. Everyone is so loving and caring. The food they serve is healthy. The Safety procedures are on point. I can’t even talk highly enough about our teacher Ms Elba! She has been such an amazing change in our son‘s life. He goes to school every day so happy and looking forward to see his teacher and his friends! We love being a part of my First Academy family🩷

Please Read before considering this establishment: In just two weeks of my child attending several rather disturbing situations occurred 1) On the first day of drop off we were told we can walk our 3 year old to her class for a comfortable hand off that morning the Director Noelia told us we were not allowed to enter after we expressed our concern she with an attitude and literally rolling her eyes allowed us to enter. That was our first red flag 2) On the first day I began to call at 12 pm to check on her only to be alarmed when they did not answer the phone imagine the horror not being able to contact the establishment that you have entrusted your precious child. I called 3 times from 12-2 pm when I arrived I immediately questioned the Director Noelia I was brushed off and told I didn’t call because she had the phone in her back pocket I have attached a photo of my call log when I showed her she completely brushed me off no explanation or accountability 3) The next week we got a notification due to construction internet was down and cameras were not working we called frequently to check in on our daughter and we were giving an attitude as if our calls were a nuisance we gave feedback and a suggestion for upper management to have perhaps a back up internet so parents can have peace of mind and be able to view the child on camera. 4) we get a call the baby had a 102 fever When I called back to get an update as I was on my way I asked if any care measure were taken such as ice pack placed to control the temperature until I arrived they said no but agreed to do it after we spoke. When I accessed the camera my baby was sitting on the floor with no adult near, her teacher on other side of the room I can tell she was crying other children jumping all around her while she cried the ice pack laying by her side not being applied to her. I attached a photo of the suffocating hazard they had at her side which was a Quartz bag with a sponge in it. All of this was on camera I have timestamp when I arrived , with a normal tone I asked the Director if they had a wellness room to keep sick children so they are monitored until parent arrived she rudely said “no we don’t we did our job which was to call you and you have 45 minutes until we call DCF that is the protocol. “ I asked where was the compassion for my sick child she then told me if I didn’t like it to discharge my child. I pay an astounding amount of money to this establishment so they can , not have internet , not allow me to walk my child to class their first day , not answer the phone , leave a child with a fever with a plastic bag to put on her own head while other kids trample her to then get an attitude from the Director stating we are problematic and complain too much. Please look else where to a place that will treat your child with compassion and love.

The entire staff treats you like family! My children were treated with love and respect and that helped my mind become at ease while at work. My favorite part of this year was seeing my kids smile and tell me how happy they are to be there at the end of everyday!

I feel really good dropping my kids off here each day. The teachers are warm and friendly, and they clearly care about the kids. It’s clean, safe, and just has a great vibe. I never worry, they keep me updated and I can tell my kids are happy and well looked after.

My 10 month twin boys have been attending My First Academy in the Kissimmee location for the pass 3 months and they absolutely love it! They are always greeted by the friendliest, most loving teachers, and have a big smile on their faces everytime they go. All the teachers as well as the director, Miss Noelia are excellent and great at communicating and keeping us in the loop throughout the day of what is going on with the boys as well as any events that may be happening. My boys are honestly so loved and well taken care that it gives me a sense of relief, knowing that they’re in such a safe place. We truly are so thankful to have found such a wonderful place for our boys and recommend them to anyone without a doubt.