Safe N Sound Playground

I do not recommend this daycare for any children with behaviors. My 3 year old was kicked out after a month of attending because of aggression. I do not feel as if they took into consideration his developmental delay and the fact that he had never been to a daycare before. The center seems to have issues staffing and keeping consistent staff within the classrooms which in turn keeps them from having a routine. The overall daycare is clean and they have a great outdoor playground. Meals provided seemed well thought out.

My two boys have both gone here and loved it! Since being here (almost 2 years) they’ve gotten a new playground, updated the inside and outside of the building and even gave families tuition assistance for a bit. They really seem to want what’s best for the kids and families! They’re very friendly and have always had good communication with me. My 3 year old had some trouble with behavior after transitioning to a new class room. The director at the time had a meeting with us and we discussed ways his new teachers could help him adjust. I was grateful that we were able to find a solution, and for their patience with him during that time. Some other things I like: -The infants have a separate playground from big kids - The security features (locked door at the front, use your fingerprint to unlock) -They have an app which is really nice for messaging them. Also for infants it tells you their nap times, meal times, etc. I wish they had a live feed like some places do, but they do send pictures of your kiddo.

I have been reluctant to write this review, but after giving it several months I feel that it's time. I hope this helps other families prevent what happened to us from happening to them. For the first two years at Safe & Sound my daughter absolutely loved it. She would bring home crafts that the class had done together and learned so much. We participated in the activities outside of the office hours (trick-or-treating, the events at the swimming pool, etc). We felt like everyone at Safe N Sound was part of our larger family. Because of staffing issues and classroom sizes she was left in her old classroom with other friends that were 1-2 years younger than her. We asked on several occasions to move her up but we were told that they did not have the room to do so. We went through numerous teachers in a very short time period, as well as a new director. Potty accidents and 'choice reports' turned into part our daily routine. We made extra effort to stay in communication with the office and her teachers and everyone had always reassured us that everything was fine and that "she isn't going to get kicked out". We also disregarded her telling us that her teachers were 'mean' to her, that was not the center that we had grown to love. This all changed in July. We received an email stating that she was being put on probation for her behavior. No phone calls and nothing had ever been mentioned at drop off or pick ups. This blind sighted us. Until this point we had NEVER communicated via email. When I contacted the office after receiving the email I was told that the 'Owner' Gina was reviewing reports and had noticed that our daughter had had quite a few reports and something needed to be done. I felt that the conversation I had with the director and other ladies in the office was a step in the right direction and that this was just a big misunderstanding. This was until we were informed via the Procare app that she had been written up AGAIN shortly after I had left their office. We pulled her from Safe N Sound the next day and got her into a different facility. It was not one that had 'recommended' after placing her on 'probation'. Since our transition we have not had a single potty accident, she's taking naps every day and overall just a happy little girl that excited to go school again. She even gets to see one of her old friends from Safe N Sound at her new school that went through a very similar situation that we did. I am sure that Safe N Sound could be a good fit for some families, but for young children that need a little more attention you may want to consider the other reviews while making your decision. There are other families that had similar issues to the ones that we had. To say that I am very disappointed that this center failed my daughter is an understatement.

My kiddo was having emotional break downs everyday , regressing with potty training and telling us her teachers were mean. They put her on a "suspension" for bad behavior but gave us zero notice until the day of. Had her in a classroom that was not age appropriate. Lacked curriculum and engaging activities . The classrooms were loud and chaotic. Constant staff changes. It was a great place til about May when we saw the differences. We had been there a total of 2 years with no issues before all of this . We volunteered to pulled her out . She's at a new daycare now where they are shocked she was having so many issues at SNS . She hasn't had a single potty accident once we stopped taking her and is overall much happier !!

If you would’ve asked me to rate Safe and Sound Daycare when our first daughter started there 6 years ago I would’ve given a five star review without a second thought. Now that I’ve had two other daughters go there, one that requires a little extra instruction and isn’t “perfect” by the book, I barely want to give them a two. Imagine walking in and out of those same doors every morning and evening for 6 years, being present for all the extra activities, giving clothes donations or anything ever needed for parties or activities and then getting kicked out with no warning and them report that weekly meetings were being held when they were not. Communication is absolutely awful. If your child is a perfect angel then this daycare might work for you but if they aren’t and sometimes act like a typical 3 year old then i would go elsewhere. My daughter was so beat down with negativity that she would cry as we pulled into the parking lot, she would play “behavior report” as a game all the time at home and say she was a “bad kid.” No mom wants to see their child feel like that. Most of the staff are nice but it’s like a revolving door. When we started there, there was an amazing preschool certified teacher that provided the best preschool for our oldest daughter. They no longer have a teacher for preschool. There is no structure and its not set up to prepare them for real school. Initially we were devastated about having to make changes after so many years but after starting a new daycare and seeing the positivity and how much better the options are out there I’m relieved and wish we would’ve made the change sooner. FYI there was a tuition discount given at one point for anyone who would leave a review so you might consider that when reading some of the 5 star reviews.