South Chandler KinderCare

We absolutely love Ms. Keesha, Ms. Terri, and Ms. Denise! They’ve taken such great care of my son. I was worried it might take him weeks to adjust, but thanks to the endless warm welcomes, hugs, and big smiles from the teachers, he felt at home right away. On his very first day, he walked in and blended in immediately. Picking him up and seeing him happily running around with the other kids is one of the highlights of my day.

I used the South Chandler KinderCare for a short period (6 days) as a backup care provider while our regular provider was on vacation. Our initial visit didn't inspire much confidence—the facility is older, and the rooms felt less well-equipped compared to others we've seen. However, the director was kind, and the teachers seemed competent. Since it was only for a little over a week, we decided to proceed, assuming that as long as our son was safe, had playmates, and engaging activities, it would be sufficient. In hindsight, I wish we had gone with our initial instincts. While we did not share any dietary restrictions or allergies, one day we received a note in the app stating that cake had been served during snack. Our son (2 years and 2 months old) had never had cake before, and we were surprised to find out after the fact. In other childcare environments, we’ve seen that when something not listed on the published menu is served, parents are notified in advance. When I raised this concern, the response was simply, “Oh, it was just a small piece,” which felt dismissive. I would have appreciated acknowledgment that advanced notice would have been more appropriate and that parents should be given the choice to opt out. We were told there would be 7–8 children in our son’s classroom. However, on the first day, my husband counted around 12–14 children. There was a teacher in training present, and although the classrooms were eventually split during the second week, we would have preferred more accurate information and a smaller class size from the start. During drop-offs, my husband noticed that one child repeatedly had a very runny nose that hadn’t been wiped. This kind of basic hygiene is something we expect to be managed consistently in a care setting. On our son’s final day, I arrived to find a visible scratch on his chest and what appeared to be a bite mark on his cheek. It looked like it had bled at some point, and it was noticeable enough that I saw it immediately. When I asked the teacher, she seemed confused and asked, “He didn’t come with that?”—which he absolutely did not. Another teacher mentioned there had been a shift change and said she would follow up with the morning staff. I also sent a message through the parent portal with photos but received no response or acknowledgment, even after two days. I understand that toddlers can be quick and that accidents happen, but as a parent, I’m entrusting people I don’t know with my child’s care. The fact that no one could explain what happened—or even acknowledge that it occurred—was deeply concerning. Had it not been for these issues, I would have described our experience as basic but acceptable. Unfortunately, due to the lack of communication and accountability, I would not feel comfortable sending my child back to this KinderCare location.

Our son was here for a month in the 4 yr old classroom. Every time my husband and I went to pick him up from school we were shocked at how quiet his classroom was. You could hear a pin drop in there. We always thought that was very strange for a group of 4/5 yr olds to be that quiet. Until one day my son shared with us that his teacher had been pulling his arm and hurting him and his other classmates. She would throw them in the bathroom, give them little slaps on the face, and poke them. This was devastating for us to hear and made total sense now why it was always so silent every time we went to pick him up from his classroom, the kids there were all filled with fear. We immediately took our son out of that school and he will never be returning to another KinderCare location.

Great daycare. Very clean and organized. Infants teachers are amazing and have very good communication with me. The director/staff are always friendly and welcoming. I especially love the app that lets me see my littles progress throughout the day easing my anxiety!! It’s rare you go into a daycare and all the kiddos are happy and look like they are having fun!

We are impressed with new director Denice and new toddler teacher Ms Keesha. They are making significant changes to the center. I’m happy to see some changes are taking place like new furniture, hiring more experienced teachers etc. I would recommend to check this out. My kid is happy to go school every day and Ms Keesha makes sure kids are welcoming and learning new things. Forgot to mention about Ms Terry, she is amazing too!